Job Purpose

• Assist in conducting in depth investigations escalated by the verifications team
• Assist in conducting in depth investigations escalated by the Finance team
• Assist with the identification and reporting on new fraud patterns, configure tools to mitigate changed trends and make recommendations for amendments to tools which are not adequate
• Analysis and reporting of Fraud and Investigation activities
• Assist with the management of investigations into fraud complaints, bonus abuse, and protection of vulnerable persons
• Assist to prevent and the tracing of fraudulent deposits
• Assist with the identification and management of investigations relating to customer identity and locations
• Assist with the identification and taking of the appropriate action against customers using services in prohibited regions
• Assist with the investigation and drafting of formal replies to third-party dispute resolution bodies
• Maintaining proper documentation and record keeping on a timely basis.
• The Fraud & Investigations Administrator will also undertake other relevant duties as and when required.

Skills

• Innovative and strategic thinking.
• Well-developed presentation and communication skills
• Microsoft Office applications (Word, Excel, PowerPoint)
• Sound interpersonal and negotiation skills
• Ability to learn and then apply legislation and relevant industry standards.

Essential Qualities

• Fluent English communication skills – written and verbal.
• Proactive.
• Ability to work independently and on own initiative but at the same time as part of a team.
• Methodical and well organised.
• Ability to prioritise and multi-task.
• Excellent attention to detail
• Ability to communicate and influence at all levels of the business.
• Clearly demonstrates a 'can-do' attitude which successfully overcomes barriers.
• Ability to provide accurate information within tight timescales.
• Ethical, high integrity.
• Professional, responsible and accountable.

• At least one year’s relevant experience in a Compliance role would be advantageous

Knowledge

• Ability to analyse and strong organisational skills are essential in order to balance workload and meet deadlines.
• Experience working in a fraud, risk, compliance role regulation role desirable, however full training will be provided