Summary and Overview

• EDMS Engineer
• Jersey, Guernsey, Isle of Man, or UK Homebased
• Permanent
• Full Time
• Competitive Salary & Benefits

You'll be part of our Global Technology team and your main focus will be giving support and administrating the Group DMS (and related systems) and the groups unstructured data.

Your New Role

This list of duties is not exhaustive and may change from time to time according to business needs:

Provide EDMS systems support:

• The first point of contact for all EDMS systems issues
• Manage, escalate and resolve problems with partners & IT
• Monthly tracking & reporting on outstanding tickets, upcoming system upgrades, projects, etc.
• Adherence to systems controls and audit

Take on the responsibilities of the system technical owner:

• Manage all EDMS systems admin processes, working closely with IT and partners
• Manage, implement & communicate system changes per change cycle
• Proactively search for process and system improvement opportunities
• Create, implement and manage testing plans
• Maintain and track service agreements, licenses and related items via a central repository
• Develop system changes and oversight of third party development work
• Develop system integrations – API, etc.

Deliver systems training:

• Deliver training on new products, automations and processes, etc.

Projects

• Work alongside the wider Group Technology and Group Operations team to scope and deliver larger system projects

Personal attributes which would be seen in the ideal applicant include;

• Desire to learn, adaptable and creative
• Ambitious
• Customer service oriented
• Strong organisational skills
• Professional and positive
• Diligent with attention to detail
• Analytical approach to problems
• Team player and able to work on own initiative
• A can do attitude and willingness to go the extra mile when required
• Passionate, self-motivated and self-sufficient
• Effective communicator at all levels
• Assertive

What will you need to succeed in this role?

As to be expected, we are searching for someone who can bring a range of skills and experiences to enhance the team. As such, there are a few essential skills we are looking for:

• Proven experience in a similar role
• Experience with DMS systems – primarily Laserfiche
• Experience of SharePoint online and Office 365 productivity solutions
• Good understanding of workflows
• Analytical approach to problem solving
• Technically minded and able to quickly learn new systems and processes
• Solid understanding of data and database technology (SQL, etc.)
• Excellent oral and written communication skills as well as excellent presentation skills
• Availability to travel and work in other offices, in different countries and jurisdictions
• Experience of Salesforce (desirable)
• Experience of Power BI (desirable)
• Experience of Automation solutions such as Workflows, Power Automate, UiPath, etc. (desirable)
• Experience of Microsoft Business Central (desirable)