We are looking for a dynamic and strategic Client Services Director to lead our client service function and drive exceptional delivery across our business. In this senior role, you’ll act as the primary contact for key client relationships, ensuring outstanding service, operational excellence, and compliance with all regulatory standards.

WHAT YOU WILL DO

• You provide strategic leadership across client relationships, ensuring exceptional service delivery, driving business growth, and optimising financial performance through effective team coordination and operational excellence.
• You act as the primary client contact, managing deliverables, maintaining strong stakeholder relationships, and cultivating new business opportunities while upholding regulatory and compliance standards.
• You build and nurture high-performing teams, leading with positive behaviours and embedding a culture of shared knowledge, succession planning, and continuous development to meet both current and future business needs.
• You proactively drive process improvements, championing group initiatives, enhancing service delivery, and identifying commercial opportunities through a deep understanding of client portfolios and industry trends.
• You take full ownership of risk and compliance within your function, ensuring systems, policies, and procedures are rigorously followed, while staying informed on regulatory developments and escalating issues as needed.

WHAT WE OFFER

• Comprehensive remuneration: Motivating financial packages based upon market rates for your role and is proportionate to your qualifications, level of experiences and skills profile
• Pension Scheme: Generous employer contribution with the ability to allow and increase employee contributions
• Wellbeing: Additional social benefits such as private health and dental cover, life assurance, discounted gym membership, eye test and corporate GP
• Annual leave: All our employees are entitled to 25 days paid leave, plus all UK public holidays. Enhanced maternity and paternity, including shared parental leave and adoption leave
• Flexible working: We recognise the value of working flexibly and is keen to ensure all employees enjoy an excellent work-life blend. As such, we are open to conversations with employees related to setting up flexible working arrangements
• Support and development: We will ensure you have the right training, tools and development plan to grow and improve your skills every day

• You have deep expertise in offshore financial services, corporate governance, and risk mitigation, along with a strong understanding of cross-jurisdictional cultural nuances and regulatory environments.
• You’re a seasoned leader with exceptional management and influencing skills, able to guide functional teams and foster collaboration through role modelling and teamwork.
• You stay committed to professional growth, hold membership in a relevant financial institute, and consistently demonstrate continued professional development.
• You’re client-focused and solution-oriented, with proven experience working with regulators and delivering high standards of service tailored to client needs.
• You communicate with clarity and confidence, make sound decisions, and have successfully recruited and nurtured high-performing individuals to support both immediate and long-term business goals.