The opportunity:

In our corporate Customer Services team, we pride ourselves on delivering exceptional support to our customers. We now have an exciting opportunity to join us as a Customer Claims Handler—a fantastic chance to contribute to a company that values growth, development, and customer satisfaction. We are eager to welcome enthusiastic individuals who share our commitment to outstanding customer experiences.

As a Customer Claims Handler, you’ll guide customers through every step of their claim, offering reassurance, practical support, and clear information. Your role is to process claims efficiently, answer questions, and help customers feel confident and cared for throughout their experience with Zurich. This role is ideal for someone passionate about helping others, with excellent communication skills, who thrives in a fast-paced environment.

Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at interview about the flexibility you may need.

What you’ll do:

• Efficiently process and manage customer requests from start to finish,handling surrender requests.
• Communicate with customers to gather information, provide timely updates, and offer support every step of the way.
• Accurately enter and maintain customer data in our systems, ensuring records are always up to date.
• Analyse requests, investigate issues, and collaborate with stakeholders to deliver prompt solutions.
• Apply your knowledge of regulatory requirements and Anti-Money Laundering (AML) procedures to protect our customers and business.
• Participate in regular training and team meetings to grow your skills and contribute to our collective success.

What we’re looking for:

• Friendly, approachable, and an excellent communicator.
• Detail-oriented with strong organisational and analytical skills.
• Proficient in Microsoft Office and eager to learn new tools.
• A true team player who can also work independently.
• Previous experience in a customer service or office environment (insurance or financial services experience is a plus).
• Awareness or understanding of Anti-Money Laundering (AML) processes and a commitment to compliance.