We are looking for a Customer Service Advisor to join our small friendly team at our Head Office in Tromode.

This is a part time role, working from 9am to 1pm Monday-Friday on a 12 month fixed term contract. Occasional afternoon and bank holiday cover will be required.

Responsibilities

Customers

• Managing customer orders to ensure they are processed in a timely manner in line with company procedures
• Invoicing customers accurately and within set timescales
• Contributing to the customer retention strategy and assisting with developing improvements to increase retention and overall customer satisfaction
• Advising customers in relation to their account which will include deliveries, timings, pricing and product range
• Ensuring all customer administration is completed accurately and in a timely manner.

Department

• Contribute to the culture of continuous improvement and share ideas for change where appropriate
• Assist with increasing the department’s efficiencies that will benefit both the Creamery and Customer Service
• Carry out any other reasonable duties as requested by management

Candidates must also be flexible to be able to work afternoons and bank holidays with notice.

• Excellent interpersonal and telephone skills (Essential)
• A strong team player (Essential)
• Competent use of IT systems including Microsoft Office (Essential)
• A positive and proactive approach to work with a passion for helping others (Essential)

• A minimum of 1 years experience in a customer facing environment (Essential)
• Soft sales experience (Desirable)
• Experience using customer management or ordering systems (Desirable)

None required