We are looking for a dynamic, hands-on, commercially driven Head of Sales to join our team. You will be responsible for driving overall sales performance, delivering the sales budget and shaping short, medium and long-term growth across the Isle of Man, UK retail and export markets.

The role combines day-to-day customer engagement with team leadership and strategic input. The successful candidate will work closely with key customers, negotiating pricing, promotional activity and account plans, while also managing and developing the customer service and local sales team.

This role involves representing the Company at trade events and visiting customers based in the UK and further afield, and so regular travel off-island is required.

This is a full time (39 hours per week), permanent position based at the Creamery in the Isle of Man.

Responsibilities

The key responsibilities within this role include:

Sales Strategy

• Contribute to the development and delivery of the Company's sales strategy including medium to long term growth planning
• Work as part of the Senior Management team, attending monthly management meetings, contributing reports, ideas, feedback and solutions to business issues
• Carry out Sales forecasting and provide input into pricing strategy

**Export and Island Sales **

• Sell Creamery products and pro-actively make the business more profitable through price management
• Maintain and develop relationships with existing customers
• Identify and visit potential customers for new business for export
• Negotiate terms of agreement and close sales
• Represent the Creamery at trade exhibitions, events and demonstrations
• Negotiate price changes, promotional calendars and activities to maximise sales

Analysis, Planning and Reporting

• Create annual sales plans with clear objectives for new and existing business
• Proactively analyse sales results to identify opportunities
• Provide feedback and analysis on sales performance
• Gather market and customer information, providing feedback and gap analysis in market trends, products, pricings and services.

Customer Service Management

• Hold overall responsibility for the Customer Services function, acting as Line Manager to the Team Leader
• Provide support by ensuring objectives are in place, appraisals are carried out and training is provided where necessary
• Ensure sufficient spread of skills exist within the team to ensure sufficient cover for absences

Note: Candidates must also be able to undertake travel to the UK and abroad on a regular basis

• Enthusiastic, self-motivated and driven by achieving sales and profit targets (Essential)
• High level of literacy, able to prepare and present commercial proposals (Essential)
• Strong analysis and sales reporting skills (Essential)
• Able to effectively manage a small team (Essential)
• Excellent interpersonal, communication and sales skills (Essential)
• Able to effectively build relationships (Essential)
• Able to identify and progress new business opportunities (Essential)
• Strong commercial awareness and customer focus (Essential)
• High level of numeracy, accuracy and attention to detail (Essential)
• Able to act on and use own initiative (Essential)
• Proficient in the use of IT systems and MS Office including MS Excel and Word to an intermediate or advanced level (Essential)

• Minimum 5 years' experience in a relevant sales role within FMCG, with demonstrable success (Essential)
• Experience selling to UK retailers (Essential)
• Experience operating at management level (Desirable)
• Experience of the chilled food or dairy market (Desirable)

• Educated to degree level (desirable)