We are looking for a strategic and hands-on Operations Manager to help lead our Client Onboarding team. This role is

central to ensuring operational excellence, driving continuous improvement, and maintaining a high standard of

service delivery to both internal stakeholders and external stakeholders. The successful candidate will be responsible for overseeing day-to-day operations, optimising workflows, and embedding a culture of efficiency and compliance.

​Key Responsibilities

• Operational oversight of the team.
• Manage the end-to-end client onboarding process, ensuring accuracy, timeliness, and consistency.
• Monitor daily operations, identify bottlenecks, and implement corrective actions to maintain service levels.
• Ensure all onboarding activities adhere to internal policies and regulatory requirements.
• Maintain and report on key performance indicators (KPIs) and service metrics.
• Continuous Improvement.
• Lead initiatives to streamline onboarding workflows and reduce manual effort.
• Collaborate with cross-functional teams to identify and implement process enhancements.
• Champion the use of technology and automation to improve operational efficiency.
• Conduct root cause analysis of operational issues and drive sustainable solutions.
• Assist the onboarding management team to manage a team of onboarding specialists, fostering a high-performance culture.
• Provide coaching, training, and development opportunities to build team capability.
• Set clear goals and expectations and conduct regular performance reviews.
• Stakeholder Engagement.
• Ensure proactive communication and issue resolution to maintain stakeholder confidence.
• Partner with Compliance, Engagement, and Technology teams to align onboarding with broader business objectives.

Applying with a disability

KPMG are proud to be an inclusive, equal opportunity employer and we seek to attract and retain the best people from the widest talent pool, and we are committed to ensuring candidates are treated fairly throughout our Recruitment Process. Should your application be successful you should discuss any reasonable adjustments you require with your recruiter.

Candidate Requirements

• Knowledge and exposure to AML/CFT and CDD processes, regulations, and industry best practices.
• Ability to prioritise workload and work using own initiative.
• Ability to manage multiple stakeholders and prioritise their needs against that of the business.
• Strong attention to detail.
• Ability to work effectively with clients, stakeholders, and cross-functional teams, providing guidance on AML/CFT requirements.
• Familiarity with regulatory databases, screening tools, and reporting systems would be beneficial.
• Strong working knowledge of the Microsoft Office suite of programmes.
• Knowledge of Guernsey/Jersey/Isle of Man financial services regulation would be beneficial.
• Language requirements – excellent written, spoken and listening English.
• Team player.

Desirable Attributes

• Analytical mindset with a focus on outcomes and efficiency.
• Ability to manage change and drive adoption of new processes.
• Strong organisational skills and attention to detail.
• Commitment to delivering exceptional client and stakeholder experiences.

• Proven experience in operations management, preferably in client onboarding or financial services.
• Strong understanding of compliance frameworks and regulatory obligations.
• Demonstrated success in leading process improvement initiatives.
• Excellent leadership, communication, and stakeholder management skills.
• Proficiency in workflow tools and data analysis platforms.