About the Role

To act as a Service support consultant, being the first point of contact for Consumer and Corporate customers. Meeting Manx Telecom standards of excellent service, providing best in class customer services to all customers across all channels & all customer types.

Working 37 hours per week.

What we expect

• Hard working, honest team players.
• Taking ownership. You will take responsibility for your customer and strive for first contact resolution, if this is not achievable owning until a positive resolution is achieved, seeking support where required.
• Problem solving. Identifying areas of improvement to processes and highlighting these to management.
• Helpful. Not just to the other members of your team, but also to our customers. You should genuinely enjoy helping people with their problems and making things better for them.

Ideal Candidate Characteristics

• A positive and cheerful can do attitude
• Eager and quick to learn
• Personable with strong communication and relationship building capabilities across all levels
• Good administration skills
• Collaborative and supportive team member
• Enjoys a challenge and can work well and remain calm under pressure
• Honest and reliable
• Smart appearance

• Must have a passion for delivering excellent customer service, always putting the customer first and striving for first contact resolution
• Fantastic verbal and written communication skills with a desire to produce accurate work to a high standard
• Friendly telephone manner and good listening skills with the ability to show empathy
• Excellent organisational and administrative skills
• Methodical and logical approach, relishing getting to the bottom of a problem
• Great at building rapport
• Experience of working in an environment where being punctual is crucial
• A completer-finisher with excellent collaboration skills
• Focused and determined to deliver best possible outcomes
• Experience of working in a technical role or an interest in technology