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Prospero Group
9/4/2025
⌛️
📈 Customer Service & Support
🕒 Full-Time
🟨 Mid-level
Facilities Management
51-200 people

Job Description

About Us

Prospero Facilities Services Ltd has been a trusted offshore provider of mechanical and electrical services for over 20 years. With established operations across the Isle of Man, Jersey, Guernsey, and Gibraltar, we deliver expert solutions to a diverse portfolio of commercial and industrial clients

About the Roles

Our Helpdesk Team is the heartbeat of our operations, ensuring seamless communication between clients and engineers. As a Service Coordinator, you’ll play a pivotal role in delivering a best-in-class service while supporting our Engineering Teams in providing reactive and planned maintenance solutions.

Key Responsibilities

  • Manage communications – Handle incoming calls and emails, liaising with clients and engineers.
  • Schedule maintenance – Coordinate planned and reactive maintenance jobs efficiently.
  • Work order management – Create, track, and close work orders in internal and external CAFM systems.
  • Process work reports – Prepare, analyse, and distribute job reports and paperwork.
  • Support business operations – Progress quotes, orders, and other admin tasks as needed.
  • Ensure compliance – Maintain awareness of SLAs, KPIs, and risk management best practices.

What we Offer

  • Competitive salary
  • Supportive and professional working environment
  • Voluntary pension scheme
  • Private Healthcare
  • Prospero Group supports continued training and long-term professional development opportunities

Requirements

Essential Skills

  • Strong IT proficiency, including MS Word, Excel, Outlook, and database management.
  • Excellent attention to detail and data-handling abilities.
  • Strong communication skills (phone, email, and face-to-face).
  • A proactive approach to learning new systems and processes.

Desirable Skills

  • Industry experience in facilities management or a related field
  • Previous Health and Safety training or awareness

Experience

Prospero Group - Banner-min.webp
🧰 Facilities Management
👥 51-200 people
Show Perks

Offshore facilities maintenance provider, with vast experience & array of hard & soft services for all business sectors.

🎳
Social Events
🎓
Professional Qualifications
🩺
Private Healthcare
🌴
Annual Leave
🏦
Pension
🚗
Car Parking
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Perks & Benefits

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Social Events

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Professional Qualifications

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Private Healthcare

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Annual Leave

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Pension

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Car Parking

Note: The perks and benefits displayed provide a general overview of what this employer offers. Specific details regarding each perk, including eligibility and terms, will be provided directly by the employer during the application and interview process.

Hiring Process

During our hiring process candidates can expect the following:

  • Application review: Candidates are invited to submit their CVs for suitability screening based on the vacancy. We will carefully review your experience and qualifications to determine if you are a good fit for the role.
  • Interview process: If your application is shortlisted, you will be invited to attend a first interview, and depending on the role, a second interview may be scheduled to further assess your skills and experience.
  • Offer of Employment: For successful candidates, an offer of employment will be extended, subject to various employment checks, including reference and background verification.

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Active Jobs at

Prospero Group

Facilities Management
Summarise

Prospero Facilities Services Ltd is a trusted offshore provider of mechanical and electrical services, operating across the Isle of Man, Jersey, Guernsey, and Gibraltar for over 20 years. We deliver expert solutions to commercial and industrial clients through our established operations.

⚡️ AI summary generated by jobsearch.im
Prospero Group
9/4/2025
⌛️
📈 Customer Service & Support
🕒 Full-Time
🟨 Mid-level
Facilities Management
51-200 people
Facilities Management
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Building Fabrics Engineer/Joiner required for Isle of Man-based position. Full-time, permanent role offering competitive salary, company vehicle, and benefits package. Must have carpentry and maintenance experience, strong communication skills and full driving licence. Contact hr@prospero.im or call 01624 695250.

⚡️ AI summary generated by jobsearch.im
Prospero Group
9/4/2025
⌛️
🛠️ Skilled Trades
🕒 Full-Time
🟨 Mid-level
Facilities Management
51-200 people
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HVAC Engineer required in Isle of Man for installation, maintenance and reactive works. Must have F-Gas certification, NVQ Level 2/3 in HVAC/R or equivalent, and proven industry experience. Full-time permanent role offering competitive salary, company vehicle, healthcare and pension. Contact hr@prospero.im.

⚡️ AI summary generated by jobsearch.im
Prospero Group
9/4/2025
⌛️
🛠️ Skilled Trades
🕒 Full-Time
🟨 Mid-level
Facilities Management
51-200 people
Facilities Management
Summarise

Experienced Electrician/Electrical Maintenance Engineer required for Isle of Man-based position. Must have 18th Edition, NVQ Level 2 & 3 or C&G equivalent. Role involves PPM, reactive maintenance and technical surveys. Benefits include competitive salary, company vehicle and healthcare. Full-time, permanent position.

⚡️ AI summary generated by jobsearch.im
Prospero Group
9/4/2025
⌛️
🛠️ Skilled Trades
🕒 Full-Time
🟨 Mid-level
Facilities Management
51-200 people
Facilities Management
Summarise

Experienced Plumber required for Isle of Man-based Hard Services Team. NVQ 2/3 or City & Guilds qualified. Duties include PPM, reactive maintenance and technical surveys. Must have driving licence and strong communication skills. Benefits include competitive salary, company vehicle, Bupa healthcare and pension. Contact hr@prospero.im.

⚡️ AI summary generated by jobsearch.im
Prospero Group
9/4/2025
⌛️
🛠️ Skilled Trades
🕒 Full-Time
🟨 Mid-level
Facilities Management
51-200 people
Facilities Management
Summarise

Gas Boiler Engineer required in Isle of Man for installation, PPM and reactive maintenance. Must have ACS Gas Certification, NVQ/City & Guilds qualifications, and 3+ years' experience. Full-time permanent role includes company vehicle, Bupa healthcare, and pension. Contact hr@prospero.im or call 01624 695250.

⚡️ AI summary generated by jobsearch.im
Prospero Group
9/4/2025
⌛️
🛠️ Skilled Trades
🕒 Full-Time
🟨 Mid-level
Facilities Management
51-200 people
Found the perfect match?
Apply direct to Prospero Group now!

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