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Standard Bank Offshore
13/1/2026
⌛️
💼 Business Analysis
🕒 Contract
🟧 Senior
Financial Services
201+ people

Job Description

NOTE: This role is a FTC and not open to Relocation or Sponsorship. Isle of Man residents are eligible to apply.

To analyse and optimise business processes within Operations for a country or business unit to improve efficiency, reduce costs, and enhance customer experience. The role involves collaborating with various stakeholders to identify gaps, recommend improvements, and ensure processes are aligned with world class operational excellence standards and regulatory requirements.

Key Outputs

  • Execute on Business Process Management plans and provide input to the execution of strategic objectives and track progress through BPM plans.
  • Define the problem and / or opportunity statement for operations excellence or small automation improvements and agree on the high-level value chain to ensure a smooth end-to-end process and strong solution is obtained.
  • Develop business cases for operations excellence or small automation initiatives by setting the baseline, quantifying the benefits,
  • obtaining business buy-in and track benefits for identified continuous improvement and ensure benefits are realised as per the stated objectives.
  • Collaborate with the relevant stakeholders to identify and understand the identified opportunities for business process
  • improvement and/or small automation, by gathering the required data to obtain a comprehensive understanding of the end-to-end business process.
  • Partner with business stakeholders to design and develop the end-to-end Process Visualisation diagram to depict the current
  • state of the Business / Operations as well as ensure an understanding and alignment on focus points that can be targeted to improve Business / Operations.

Requirements

Behavioural Competencies:

  • Articulating Information
  • Challenging Ideas
  • Embracing Change
  • Empowering Individuals
  • Exploring Possibilities
  • Interacting with People
  • Interpreting Data
  • Making Decisions
  • Resolving Conflict
  • Team Working
  • Thinking Positively
  • Upholding Standards

Technical Competencies:

  • Automation Acumen
  • Client Relationship Management
  • Coaching and Mentoring Operational Practices
  • Collaboration
  • Continuous Improvement
  • Continuous Process Improvement
  • Creative Problem Solving
  • Data Analytics & Visualization
  • Data Measurement
  • Operations Risk Management
  • Process Analysis and Redesign
  • Process Governance
  • Process Management
  • Solution Design & Enablement
  • Use of Process Design Tools & Systems

Experience

  • 3 - 4 years experience in Operations
  • Experience in working with cross-functional teams and managing stakeholder relationships.
  • Knowledge of banking products, operations, and regulatory requirements in the financial sector.
  • 5 - 7 years experience in Operations
  • Experience and knowledge of process improvement methodologies (i.e. Lean Six Sigma or Lean), and the ability to interpret data.
  • Experience in business analysis, process flow and business process improvement.
  • Experience required in development and implementation of RPA solutions using various automation tools
  • Operations business lines knowledge / experience – understanding of business line products and the inter-connectedness of other products (upstream and downstream ) in the value chain

Education & Qualifications

  • Advanced Diploma - Engineering Sciences Study Direction (Required)
  • First Degree - Engineering Sciences Study Direction
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💰 Financial Services
👥 201+ people
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Standard Bank Offshore is the partner of choice for individuals and businesses across Africa and beyond looking for seamless offshore banking solutions, from day-to-day banking to bespoke individual wealth and corporate solutions.

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Professional Qualifications
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Perks & Benefits

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Social Events

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Professional Qualifications

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Flexible Working

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Annual Leave

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Mental Health Support

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Pension

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Life Assurance

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Private Healthcare

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Paid Volunteer Time

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Bonus Scheme

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Travel Insurance

Note: The perks and benefits displayed provide a general overview of what this employer offers. Specific details regarding each perk, including eligibility and terms, will be provided directly by the employer during the application and interview process.

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