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Utmost International
13/3/2026
⌛️ 27 Mar
⚖️ Client Services
🕒 Full-Time
🟨 Mid-level
Financial Services
201+ people

Job Description

The Claims team is responsible for completing all types of payment requests.

The main purpose of the team is to drive the right outcomes for our customer, increase efficiencies whilst reducing start to end processing times, creating a better experience for both clients and advisers.

An eye for detail is important, and the ability to provide a high quality service to the adviser and customers is paramount

Key Responsibilities

Technicial

  • Drive daily work by monitoring and supporting day to day workflow processing ensuring any client and adviser queries are dealt with in a timely manner.
  • Completing assigned tasks required for successful and efficient processing of payments.
  • Interpret customer needs, assess requirements, and identify solutions to requests; identify disagreement and brings resolution seeking to integrate the needs of all.

Process Management

  • Supporting any business projects and initiatives as required.
  • Support TL with driving continuous improvement and change within the team ensuring a positive atmosphere is maintained.

**Self-Management   **

  • At all times behave in a manner which supports a culture of high performance, empowerment, accountability, and professionalism
  • To be responsible and accountable for your own personal developments i.e. to prepare and actively operate personal training and development plans.
  • Broaden knowledge within own team but also across business functions, to support with more technical queries.

Teamwork

  • Promote teamwork while providing timely feedback and supporting others.
  • Acts as a resource for colleagues with less experience.

Requirements

  • Good communication and interpersonal skills.
  • Good understanding of anti-money
  • Ability to work both individually and as part of a team.
  • Ability to make decisions within set guidelines and policies.
  • Ability to manage own time to meet tight deadlines and develop plans for short-term work activities within own area.
  • Respond positively to change, adapt job role accordingly.
  • Proactively solve problems and provide a new perspective on existing solutions while considering impacts.
  • Applies knowledge and skills to a wide range of situations.
  • Has an awareness of the market and industry.
  • Evidentially PC literate, in particular MS Office products

Experience

Education & Qualifications

Utmost - Banner.webp
💰 Financial Services
👥 201+ people
Show Perks

Utmost International is a leading provider of insurance-based wealth solutions operating in the UK, Europe, Latin America, Asia and the Middle East.

📅
Sabbatical Leave
🎳
Social Events
🚚
Relocation Assistance
💳
Employee Discounts
💻
Remote Working Options
🎓
Professional Qualifications
🧠
Mental Health Support
Flexible Working
👪
Life Assurance
🩺
Private Healthcare
🌴
Annual Leave
🚴
Cycle to Work Scheme
🏦
Pension
🛡️
Income Protection
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Perks & Benefits

66549a2867f58791223b312d_piReqKfC0lk5tWT5C5sUtLofr8MU4tyAHfiTwt09qgU.png

Sabbatical Leave

66549a2c69e0ef5c754549c5_p_wCufC0iEKLfVmlSlvP65AWHpdGXQD-oVBZeY7rBX4.png

Social Events

66549a2daf1ee7d2f004c7ae_3FP7LYOfaOTLlB9-3tfDzLmPO-ED2OniawrIg2n4TZ4.png

Relocation Assistance

66549a2e69e0ef5c75454cb7_iOvdcXb1DY-GNTSby4dkjcmEbDdvotzYkoh57u6JaAU.png

Employee Discounts

66549a30e8f64cd4cdc51fe9_9MfcBsyrqAPaCMuawPW1CZITTbL0dJt3jDY1GkYgnTI.png

Remote Working Options

66549a31ce5c19a982bda066_ezrUbi_a6WoQ2ZM_q62qDxdsjnDiAd0rywcnxUF7By8.png

Professional Qualifications

66549a324c5404d6ecd1a247_UqTVhVIZuc8Tdxn1tyhWBGNOWriNv22HNT1w1hQmHXA.png

Mental Health Support

66549a33248ee57970368e9b_boyXMOBoy6S1iOjdEDRAbNBOJ0NdLJ6Kxy1mYcDramM.png

Flexible Working

66549a3aa0764abe20b8c5b8_2SWZXlhDfpbbj9Zau9RVyunNG0lLTXUmhQ0arPjnaL4.png

Life Assurance

66549a3a4c5404d6ecd1aa87_gmgDFRu9xx7tvM6hGinPHXdznP_31IvJ5JbwSZtH-4c.png

Private Healthcare

66549a3baf1ee7d2f004d461_iTR5tEWln4wrHIIku42AtE5JOQ0rZZtQt3R6ilB_z7Y.png

Annual Leave

66549a3d875fec3009fea28b_Fl7KNixE_brGHUEX5y39umdSYMmnXflJlxGRBL1Nedc.png

Cycle to Work Scheme

66549a3e3d91cb5f3c507ce1_a-PilieyKtH9dPGc1i9P7bYviemOfvAsiGRJvzOQ5pQ.png

Pension

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Income Protection

Note: The perks and benefits displayed provide a general overview of what this employer offers. Specific details regarding each perk, including eligibility and terms, will be provided directly by the employer during the application and interview process.

Hiring Process

We have a 2 Stage Interview process including a skills test.

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