About the Role

As a Support Engineer, you will play a crucial role in delivering comprehensive support across multiple sites, focusing on Microsoft OS support, Citrix and Office 365. This dynamic role demands robust technical skills, including expertise in Microsoft Server administration, coupled with a genuine passion for IT support. The ideal candidate should be open to on-site visits, possess excellent communication skills, and be willing to travel to other offices as required.

What we expect

• Bring experience in Microsoft Server administration.
• Strong 1st and 2nd line support experience is essential.
• Demonstrate a passion for IT support and the ability to thrive in a dynamic, multi-site environment.
• Minimum of 3 years of experience in IT support roles.
• Skills in Office365 and Intune are required.
• Azure or Hyper-V is highly desired

Areas of Responsibility

• Technical Support: Deliver support across multiple sites, addressing requests from graduate level to Directors.
• Microsoft Server Expertise: Provide expertise in Microsoft Server build, migration, and support.
• Desktop Virtualization: Maintain and support desktop virtualization solutions.
• Technology Proficiency: Proficient in technologies such as AD, Intune, O365, Exchange, and Azure Infrastructure, as well as Azure SAAS apps.
• Virtualization Skills: Strong understanding of virtualization, with expertise in VMware.
• Communication and Collaboration: Demonstrate excellent communication skills to engage with a diverse user base. Collaborate with teams across various locations to provide effective support.
• Passion for IT Support: Exhibit a passion for in-house IT support and continuous learning. Openness to travel to other offices to support additional sites when required.

Important Attributes

• Technical Competency: Strong technical skills in Microsoft Server administration, Office365/intune and Citrix.
• Additional Skills: Familiarity with SAAS apps and Data Warehousing solutions.
• Experience: Knowledge of Dell backup and replication, Dell storage, and VDI solutions is advantageous.
• Passion for IT Support: A genuine passion for IT support and a willingness to conduct on-site visits.
• Communication Skills: Excellent communication skills to engage with individuals at all levels.

• Minimum of 3 years of experience in IT support roles.
• Experience in Microsoft Server admin and Citrix.
• Experience with technologies such as Dell backup and replication, Dell storage, and VDI solutions is advantageous.
• Excellent communication skills.

• General good standard of GCSE (Grades A-C)
• Relevant IT education qualifications at GCSE/A Level (Grades A-C)