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Manx Telecom Group
1/4/2025
⌛️ 30 Apr
💼 Accounting & Auditing
🕒 Full-Time
🟦 Junior
IT & Telecoms
201+ people

Job Description

About the Role

The role requires the individual to work across all areas in the accounts receivable function including credit control, billing operations, case / issue management, customer dispute resolution and cash allocation.

Some of the tasks that will be included in the role are :-

  • Review, investigate and address issues that are forwarded to the Account Receivable team, via calls or emails working with colleagues to identify root cause and implement appropriate solutions;
  • Liaise with individuals and departments throughout the organisation in order to ensure the smooth execution of the billing process;
  • Contacting customers, resolving disputes & queries and other reasons for non payment.
  • Monitor credit limits given to customers and periodically review.
  • Oversee stop and temporary suspension of service processes for non payment, review the process and its trigger points.
  • Liaise with the wider teams within the group to ensure the credit exposure is minimised and that payments are received prior to additional services being provisioned.

Requirements

  • Exceptional telephony skills
  • Good interpersonal and communications skills.
  • Team player - flexible approach to work
  • Ability to work accurately under pressure and to tight deadlines.
  • Ability to critically evaluate processes and offer solutions for improvement.

Experience

Previous experience of working within a Customer Service and Account Receivable Team.

Manx Telecom Group - Banner.webp
💻 IT & Telecoms
👥 201+ people
Show Perks

Manx Telecom Group drives connectivity and innovation, uniting people, devices, and data for a digitally empowered future.

💳
Employee Discounts
Flexible Working
🚗
Car Parking
🩺
Private Healthcare
🌴
Annual Leave
🚴
Cycle to Work Scheme
🏦
Matched Pension
🌐
Home Broadband
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Perks & Benefits

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Employee Discounts

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Flexible Working

66549a38a0764abe20b8c4e6_iZGxZUiL3Anf5u-3y7SFMqvHQUI7xQr850_DJeS8zBo.png

Car Parking

66549a3a4c5404d6ecd1aa87_gmgDFRu9xx7tvM6hGinPHXdznP_31IvJ5JbwSZtH-4c.png

Private Healthcare

66549a3baf1ee7d2f004d461_iTR5tEWln4wrHIIku42AtE5JOQ0rZZtQt3R6ilB_z7Y.png

Annual Leave

66549a3d875fec3009fea28b_Fl7KNixE_brGHUEX5y39umdSYMmnXflJlxGRBL1Nedc.png

Cycle to Work Scheme

66549a3e3d91cb5f3c507ce1_a-PilieyKtH9dPGc1i9P7bYviemOfvAsiGRJvzOQ5pQ.png

Matched Pension

66549a3c9007062d094a6eaa_xW7lyzcDDSwyYw0UJYoDvdWD09sJm6FpxLG1leZYlL0.png

Home Broadband

Note: The perks and benefits displayed provide a general overview of what this employer offers. Specific details regarding each perk, including eligibility and terms, will be provided directly by the employer during the application and interview process.

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