About the Role

Responsible for the overall effectiveness and efficiency of data centre, including managing the MT-estate’s power systems (Data Centres, Exchanges, Mobile sites, office buildings). Responsible for the provision of day-to-day Data Centre service operations, in partnership with a 3rd party provider, using best practices and standards. Leads the planning, designing and implementation of strategic plans to ensure data centre capacity meets the business existing and future requirements. Works in partnership with MT-group Managed Services, Networks and IT groups to ensure DC capacity and uptime in line with business contractual obligations. Identifying & implementing best practice in the assessment, design, implementation, commissioning/decommissioning and operational running of multi-site, high availability hosting and IT environments.

• Focused on all aspects of the supporting critical infrastructure, telecommunications and environments, including Datacentre Infrastructure and Power Engineering.
• Supporting the business in the development of new business models and with specific opportunities in off-island business development, hosting and customer managed networks.
• Implementing and evolving robust processes and procedures; complying with all relevant regulations and working effectively with the Isle of Man Government and relevant departments and regulators.
• Fostering and cultivating highly effecting working relationships both internally and externally with all stakeholders and relevant third parties.
• Working with relevant cross-functional department teams to lead the production of sound delivery and operational plans for new initiatives and to help ensure the seamless interface of new solutions with the core business.
• Proactively managing Opex, Capex budget to support a portfolio of suppliers and partners.
• All sites and services efficiently maintained with any remediation required undertaken in a timely fashion.
• Adequately resourced teams within financial budgets this includes the use of partners, suppliers, maintenance contracts and contractors.
• Security is considered the norm and within the DNA of the team i.e., patch management, proactive maintenance, and access controls.
• Robust business continuity plans in place for the team and supported plans for Manx Telecom Group.
• Inspiring an inclusive culture where everyone is empowered to perform at the highest level, contributing to our mission of delivering to our customer needs.
• Developing others to become the leaders of the future, sharing experience and expertise whilst fostering a safe environment for suitable challenges and opportunities. You will be a leader who builds those around you, enabling everyone to full fill their full potential

Further Responsibilities for Data Centre Manager

• Participates in the recruiting process, instructs, assigns, directs and reviews the work of infrastructure operations team members, prepares performance reviews and provides ongoing feedback
• Manages, reviews and plans the projected level of effort required of a small infrastructure operations team which has 24/7 responsibilities
• Constantly improves all planned preventive maintenance also all change processes and procedures
• Assists in the design and implementation of service methodologies including incident management, problem management, change management, capacity management as this related to the Data Centre
• Management of the team of Data Centre Technicians
• Responsible for planning, developing and implementing security plans, security programs such as Emergency Response and Crisis Management, Physical
• Security, Incident Management and coordinates site investigations with partners and Investigative teams or auditors
• Identifies exposures and provides recommendations, develops corrective plans that will be provided to next level management
• Provides leadership, advice, and guidance to Data centre staff and all contract staff to ensure current and long-range strategic program objectives are met
• Develop and implement a Site reliability Engineering program, which includes developing a training program for all site staff, contractors and plant vendors
• Maintains own Essential Criteria accreditations and skills, builds personal development plans for all DC staff to target Desirable Criteria.
• Administration of third-party service agreements for the facility infrastructure systems to include emergency generators, UPS and battery systems, RPPs, electrical switch gear, to ensure the contracted services are being provided in a timely manner and in accordance with contract specifications
• Ensuring facility repairs such as painting, wall and ceiling repairs, carpet and flooring repairs, lamp replacement, plumbing repairs, minor electrical repairs, is complete and all work is performed with high standards
• Responding to emergency situations such as fire, flood, power failure, storms
• Individual delivery responsibilities are to include support of high / low level design planning to ensure team’s delivery of implementation services, strategic project implementations
• Develops long term roadmap and strategy for support and maintenance of critical infrastructure
• Be a member of an exciting, challenging, Data Centre solutions team supporting the business were required to generate and realise market demand
• Establish close working relationship with the engineering, and the commercial organisation to quickly gain the technical and leadership respect of peers
• Active management of the Data Centre ecosystem and strategic partnerships including investment analysis and recommendations
• Engage with customer’s onsite as required to discern trends, provide support and proactively identify needs or demand passing to commercial to realise

• Working Knowledge of the ITIL Framework and in particular Service Operation
• Experience of Energy efficient tools and renewables
• Knowledge and an up-to-date understanding of Isle of Man legislation prevalent to the function within the team i.e., IT Security, H&S, Environmental etc
• Knowledge of Networking i.e., Firewalls, switching and routing
• Experience working with BMS, Intruder, Access and CCTV systems
• Technical understanding of cooling, airflow in data centres
• Previous experience or knowledge of building regulation on the Isle of Man or the UK
• Significant experience 15 years + in telecoms, IT infrastructure and data centre mechanical and electrical - operations, management, design, buildouts and remediations.
• Expert level of understanding of mechanical and electrical processes, procedures, safe systems of work, concepts and principles within own discipline required.
• Broad Knowledge of IT and Data Centre Management
• Knowledge of ISO 27001 Information Security, 9001 Quality Management, 45001 H&S, 14001 Environmental
• Knowledge of Tier 3 data center standards