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About us

Stacuity is an innovative, ambitious, and rapidly growing company that provides cutting-edge SaaS platforms to Mobile Network Operators (MNOs), MVNOs, IoT Service Providers, Enterprise Connectivity Providers, and related industries. We have developed our own mobile core network and supporting platforms from the ground up, using a modern, state-of-the-art architecture. Our globally distributed platform enables customers worldwide to manage and secure mobile connectivity for Enterprise and IoT markets.

Privately owned and headquartered in the Isle of Man, with a UK office, Stacuity was founded by industry veterans with a proven track record in business growth. Now in our fifth year, we are a well-funded global business with ambitious expansion plans. To support this ongoing growth, we are looking to grow our friendly yet professional technical team—offering a unique opportunity to join an exceptional, trusted, and valued group of people.

Summary of this job

Our development team is responsible for maintaining and enhancing our platform against an ambitious feature roadmap. This roadmap is informed by the requirements of customers and prospective customers, and by wider industry trends and initiatives. Stacuity has always been a leader in innovation – so our roadmap is constantly evolving. This requires a well-organized, professional and coherent team who can thrive and keep their cool in a dynamic, fast-moving and sometimes challenging environment.

As Software Development Manager, you will be responsible for planning and coordinating development and associated activities across our development team, liaising with other elements of the business (in particular network and system operations, sales/presales).

You will combine practical expertise and proven experience in the delivery of software projects, people leadership, and Agile/Scrum best practices. This role is pivotal in ensuring high-quality, secure, and scalable software delivery while fostering a positive, collaborative, and high-performing engineering culture.

Key responsibilities – what you will do:

Technical & Delivery Leadership

• Lead or contribute to Product Management activities, including roadmap, feature planning/prioritisation, and ensuring alignment with the needs of our customers and the strategic ambitions of the company
• Support or contribute to the qualification and analysis of requirements, and consideration of how these requirements might be met through feature design and subsequent development activities
• Collaborate with the CTO, architects and senior engineers on detailed system design and technical strategy
• Oversee our software development practice, to ensure consistent delivery of robust, scalable, and secure solutions aligned with business and customer requirements
• Ensure efficient and effective DevOps best practices throughout the software development lifecycle including version control, release management, testing, traceability and documentation
• Ensure that high standards of code quality, reliability, performance, and operational resilience are maintained

Agile / Scrum Leadership

• Act as a key driver of Agile and Scrum practices across the development team
• Lead or support Scrum ceremonies including sprint planning, stand-ups, reviews, and retrospectives
• Continuously improve team velocity, predictability, and quality of delivery

People Management & Team Development

• Line-manage developers, providing coaching, mentoring, and performance feedback
• Support individual growth through development plans, training, and career progression
• Foster a collaborative, inclusive, and high-trust team environment
• Support recruitment, onboarding, and scaling of the team as the business grows

Stakeholder & Operational Responsibilities

• Act as a key interface between engineering, product, operations, and leadership teams
• Support customer and partner integrations where required
• Contribute to incident management and root cause analysis for production issues
• Participate in the 24x7 emergency on-call rota (remunerated), where required

About us

Stacuity is an innovative, ambitious, and rapidly growing company that provides cutting-edge SaaS platforms to Mobile Network Operators (MNOs), MVNOs, IoT Service Providers, Enterprise Connectivity Providers, and related industries. We have developed our own mobile core network and supporting platforms from the ground up, using a modern, state-of-the-art architecture. Our globally distributed platform enables customers worldwide to manage and secure mobile connectivity for Enterprise and IoT markets.

Privately owned and headquartered in the Isle of Man, with a UK office, Stacuity was founded by industry veterans with a proven track record in business growth. To support our ongoing growth, we are expanding our customer support capability - offering a unique opportunity to join an exceptional, trusted, and valued team.

Summary of this job

As a Level 1 Technical Support Analyst, you will be the first point of contact for customers using Stacuity's high-availability connectivity and mobile core SaaS platform.

You will provide world-class customer service, take ownership of support tickets, and help customers restore service quickly and confidently.

You will also develop and maintain our customer support portal and knowledgebase, ensuring customers and internal teams have clear, accurate, and up-to-date guidance.

Key responsibilities - what you will do:

**First-line customer support (L1) **

• Receive, triage, and respond to customer enquiries via the support portal, email, and other agreed channels.
• Own tickets through to resolution where possible, escalating to L2/L3 with clear diagnostics and impact assessment when required.
• Provide timely, professional, and empathetic communications to customers - especially during incidents.
• Meet agreed service targets (e.g., first response time, update frequency, and resolution/closure quality).

**Ticket, incident, and communications management **

• Log, categorise, prioritise, and track incidents, problems, and service requests using our ticketing tools and processes.
• Support incident coordination by gathering information, maintaining timelines, and ensuring customers and stakeholders receive regular updates.
• Follow runbooks and standard operating procedures (SOPs) to restore service quickly and safely.
• Capture post-incident learning: contribute to RCA inputs, known error records, and corrective actions.

**Support portal and knowledge base **

• Develop and maintain our customer support portal, ensuring it is organised, easy to navigate, and kept up to date.
• Create and improve knowledgebase articles, FAQs, troubleshooting guides, and "how to" content based on recurring issues and customer needs.
• Work with Engineering and Operations to validate technical accuracy and keep documentation aligned to product changes.
• Promote self-service by making the right information easy to find and consistently high quality.

**Technical troubleshooting and service awareness **

• Perform first-line diagnostics across networking and platform fundamentals (e.g., IP connectivity, routing/DNS, VPNs, APN configuration, SIM/eSIM provisioning, and common mobile core concepts).
• Use logs, dashboards, and monitoring tools to identify symptoms, validate impact, and support escalation decisions.
• Maintain strong awareness of Stacuity service status and planned maintenance, helping customers understand impact and next steps.

**Continuous improvement and teamwork **

• Contribute to improving support processes, templates, and tooling to make the function more scalable and consistent.
• Identify recurring issues and suggest product, documentation, or process improvements.
• Collaborate closely with Engineering, TechOps, and Product teams to provide a high-quality customer experience.

Working environment and pattern

This role is primarily office hours (Monday to Friday - 9.00 - 5.30) based in our Isle of Man office, with remote working possible by agreement.

Flexibility being available to assist with out-of-hours incident support (24x7) on an occasional basis is an advantage.

Other

• Able to work flexible hours when required to meet the needs of the role - Essential
• Flexibility to be available to assist with out-of-hours incident support (24x7) on an occasional basis - Desirable
• Willing to undertake a DBS check - Essential
• Right to work (if visa is required) - Essential
• IOM Worker/Work permit - Essential

We are seeking an experienced and detail-oriented Legal Assistant to join our newly formed Isle of Man team. This role focuses on managing contract documentation, ensuring compliance with internal procedures, assisting the wider team with contract implementation and review and providing statutory administration to the Isle of Man based companies.

Primary Responsibilities

• Prepare, review, and manage contracts, agreements, and related documentation ensuring accuracy and compliance with company policies and legal requirements.
• Manage the contract lifecycle.
• Preparation of minutes and resolutions for proper documentation of executed contracts and agreements.
• Maintaining contract database and tracking systems to ensure up-to-date and accurate records.
• Coordinate with internal departments (sales, legal, and finance) to collect relevant information and ensure contractual obligations are met.
• Support contract negotiation processes by preparing drafts, gathering input, and facilitating review cycles.
• Monitor contract deadlines, renewal dates, and compliance milestones, proactively alert stakeholders of upcoming actions.
• Assist in resolving contract-related disputes or issues, escalating complex matters as appropriate.
• Ensure processes and procedures are followed consistently and recommend improvements for greater efficiency.
• Generate reports and summaries for management to assist in decision-making.
• Support audit activities related to contracts and ensure documentation meets company and regulatory standards.

Career Progression

• This is a new role, and as such the right person can own this entirely: building out processes and their own job description.
• Potential for development into a senior position as the business grows, and in time, potential further expansion of the team.

About the Role

As a Support Engineer, you will play a crucial role in delivering comprehensive support across multiple sites, focusing on Microsoft OS support, Citrix and Office 365. This dynamic role demands robust technical skills, including expertise in Microsoft Server administration, coupled with a genuine passion for IT support. The ideal candidate should be open to on-site visits, possess excellent communication skills, and be willing to travel to other offices as required.

What we expect

• Bring experience in Microsoft Server administration.
• Strong 1st and 2nd line support experience is essential.
• Demonstrate a passion for IT support and the ability to thrive in a dynamic, multi-site environment.
• Minimum of 3 years of experience in IT support roles.
• Skills in Office365 and Intune are required.
• Azure or Hyper-V is highly desired

Areas of Responsibility

• Technical Support: Deliver support across multiple sites, addressing requests from graduate level to Directors.
• Microsoft Server Expertise: Provide expertise in Microsoft Server build, migration, and support.
• Desktop Virtualization: Maintain and support desktop virtualization solutions.
• Technology Proficiency: Proficient in technologies such as AD, Intune, O365, Exchange, and Azure Infrastructure, as well as Azure SAAS apps.
• Virtualization Skills: Strong understanding of virtualization, with expertise in VMware.
• Communication and Collaboration: Demonstrate excellent communication skills to engage with a diverse user base. Collaborate with teams across various locations to provide effective support.
• Passion for IT Support: Exhibit a passion for in-house IT support and continuous learning. Openness to travel to other offices to support additional sites when required.

To provide direct support to the Head of Internal Audit (IA) and IA Manager in delivering the annual internal audit plan, promoting effective internal controls and risk management, providing guidance to the business on all aspects of internal audit, governance, risk management and business process improvements.

To deliver high quality commercially focused audits that fulfil audit objectives, whilst managing clients’ expectations in line with Group methodology.

Develop a thorough understanding of the company’s operations in order to identify and monitor the key risks facing the Group.

Key Responsibilities

**Risk Management  **

• To recommend and promote practical and cost-effective actions for improving the effectiveness of the risk management process and internal control environment.
• Evaluate the effectiveness and contribute to the improvement of risk management processes and evaluate the potential for the occurrence of fraud and manage fraud risk.
• Follow up on previously reported issues to ensure that corrective action has been taken.
• Supporting the IA Manager ensure that all aspects of Group Audit methodology are complied with in full for all audit activity.
• Make appropriate recommendations for improving the governance structures and processes.

**Regulatory Compliance & Reporting      **

• Preparation and delivery of monthly and quarterly reporting.
• Contribute to the preparation and coordination of Audit Committee packs as required.
• Continually review and build awareness of legislation, standards, guidelines, control mechanisms and governance rules to maintain business compliance and reduce risk.
• Ensuring that Internal Audit departmental reporting to all stakeholders (Senior Management and Board of Directors) is complete, accurate and timely.

**Audit Execution & Closure **

• Ensure that key risks and appropriate design of control and operational effectiveness testing are identified.
• Developing detailed test plans to assess the operating and design effectiveness of the control environment.
• Carrying out detailed testing of the control environment.
• Drafting and presenting reports on the results of audit testing.
• Walking through and process mapping relevant business process workflows with local management.
• Delivering scheduled assignments, at times individually and at times as part of a larger engagement team in accordance with the Internal Audit plan.
• Presenting findings to local management and, where appropriate, negotiating changes to existing procedures.
• Audit assignments are completed within scope and budget.
• Appropriate communication is maintained with the Head of Internal Audit throughout the audit process.
• Provide management with valuable recommendations and insights to strengthen the control environment.
• Assist with the audit issue closure process, effectively communicating to stakeholders.

**Integrity, Ethics and Adaptability **

• Develop strong senior management and stakeholder relationships.
• Willingness to respond and demonstrate personal flexibility.
• Possess an adaptive skillset to conduct special investigations at short notice with independence, objectivity and credibility with Management.
• Be task orientated and have the ability and mind-set to quickly switch between tasks and audit engagements with ease without jeopardising the delivery of the Internal Audit department objectives and deliverables.
• Perform ad-hoc projects as directed by the Head/IA Manager.

We have a permanent opportunity for a Head of Client Tax to lead our centralised tax function. This role will be based in our Isle of Man office.

Job Purpose

The role holder will lead the centralised tax team responsible for all client-related tax processing. Centralisation is designed to reduce handoffs between teams, improve client experience, and provide clear accountability for client tax obligations across the business. The role ensures robust compliance with FATCA, CRS, and QI regimes, as well as high-quality client tax reporting, within a dynamic international financial services environment.

Responsibilities & Duties

• Lead and manage the centralised client tax processing team, ensuring efficient, accurate, and timely delivery of all client-related tax reporting and compliance activities.
• Oversee and ensure compliance with FATCA, CRS, and QI requirements, including accurate documentation, withholding, and reporting to relevant authorities across all jurisdictions where the business operates.
• Maintain and manage the corporate timetable for tax reporting and payments, reviewing tax reports and data prior to submission.
• Operate horizon scanning processes to monitor and assess the impact of new or revised tax legislation and regulatory changes, implementing necessary updates to procedures and controls.
• Provide technical guidance and practical support to operational teams and client-facing colleagues on all matters relating to client tax compliance, drawing on Group and external expertise as required.
• Ensure the quality and accuracy of client tax documentation (e.g., self-certifications, W-forms), including precise classification of entity types and periodic refresh cycles.
• Act as a point of referral for tax compliance queries across jurisdictions (Isle of Man, UK, Jersey, South Africa, Dubai), collaborating with Relationship Managers, Private Bankers, Operations, Finance, and Risk.
• Drive continuous improvement in tax processes, systems, and controls to strengthen data integrity, operational resilience, and audit readiness.
• Prepare management information and governance reporting, including KPIs, incident/root-cause analyses, remediation progress, and regulatory submissions status.
• Manage interactions with tax authorities and external stakeholders (e.g., custodians, brokers, professional service firms) for audits, reviews, and ad-hoc requests, ensuring transparent, timely responses.
• Update and embed policies, procedures, and training across the tax control environment, aligning to international standards and Group principles.
• Investigate and resolve tax compliance incidents and data issues, escalating appropriately and implementing corrective/preventive actions.
• Contribute to cross-functional operational projects that enhance client experience and business scalability, ensuring tax considerations are designed in from the outset.
• Champion fair customer outcomes and uphold applicable regulations and best practice standards in all jurisdictions where the firm operates.

MattPM.ai brings AI productivity monitoring to startup employees increase their productivity by 200%

You should be proficient in writing cold emails, and growing a startup through reddit, tiktok, facebook and other social media through organic strategies and paid ads.

This job is for super smart business minded young people who want to start their entrepreneurial journey.

Experience

• 3-6 months of experience minimum.

Education

• No education required, no age restriction, just an ambition to be a rich entrepreneur in future and willingness to do whatever it takes to get there.

Location of work and hours

• Work from 50 Athol Street office.
• The job role is full time flexible working hours 8 hours a day, 5 days a week.
• Two week annual holidays in addition to bank holidays.
• Latest Macbook will be given and you will sit in the office on world class
• Herman miller chairs so you do not have to visit chiropractors for back issues.
• Gym membership reimbursement.

The opportunity:

Join our Assurance Team within Integrated Benefits International and play a key role in supporting our regulatory reporting and project delivery.

This role offers real autonomy and influence, working within a small and collaborative team. You’ll partner with a wide range of stakeholders across the business, giving you opportunities to learn, grow, and make a meaningful impact.

What you’ll do

• Drive operational efficiency to support service development and help deliver unit cost targets that create value for our customers.
• Provide Subject Matter Expert (SME) support for key projects and oversee the successful delivery of scheme‑level changes within the corporate team.
• Act as SME for annual defined reporting requirements, ensuring timely and accurate completion.

Key responsibilities

• Ensure controls are adhered to and appropriately evidenced, recommending improvements where needed.
• Support Group Audit and Compliance Monitoring Reviews, including progressing any assigned actions.
• Support the completion of the annual AEI reporting, including lessons learned and procedural updates.
• Contribute to the delivery of annual statistical returns and regulatory domestic reporting.
• Oversee and project‑manage customer plan changes (e.g., investment changes, plan structure adjustments).
• Provide SME input on operational oversight, governance, and controls across projects and transformation programmes.
• Represent Corporate in conceptualisation, change assessment, and project forums.
• Oversee the delivery of process‑only changes to ensure they meet customer service and quality control standards.