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The purpose of this job is to take overall responsibility for the design, operation and ongoing evolution of Stacuity’s global IP-based network. This role blends strategic planning and architectural leadership with deep hands-on engineering expertise. You will ensure our network delivers best-in-class performance, security, reliability and flexibility – and be a key figure in shaping the future of our network infrastructure.

Key responsibilities – what you will do:

• Lead the design, operation and evolution of Stacuity’s global IP-based network infrastructure
• Maintain high levels of network performance, security, reliability and resilience
• Provide technical oversight and hands-on support across core networking systems, datacentre environments and virtual infrastructure
• Work with our datacentre partners worldwide to manage hosted server and network hardware
• Support the configuration, monitoring and troubleshooting of Cisco ASR, Cisco Nexus and Arista devices
• Architect and maintain scalable routing configurations, including BGP (eBGP and iBGP), peering and transit arrangements
• Design and implement network-level redundancy, failover and high-availability strategies
• Oversee and maintain monitoring and observability systems such as Zabbix, Prometheus/Grafana and SigNoz
• Collaborate with internal platform and development teams to ensure seamless integration across systems
• Contribute to datacentre operations including colocation and transmission
• Engage with industry partners and customers as required, including participation in technical discussions
• Participation in 24x7 on-call rota (remunerated)

This role involves the development and ongoing maintenance of our portal, APIs, and supporting business systems. The successful applicant will work across multiple technologies in our modern stack to deliver scalable, high-quality solutions, and may also support integration with customer and partner systems. There is the opportunity to grow into wider areas of our platform in future.

Key responsibilities – what you will do:

• Develop and maintain backend systems using .NET/C# (on Linux)
• Build and support web APIs using WebAPI, MVC, Entity Framework, and Dapper
• Develop and maintain front-end components using Angular, TypeScript, HTML, and CSS
• Work with PostgreSQL and other supporting databases including MongoDB and Redis
• Integrate messaging services with Apache Kafka
• Contribute to DevOps workflows using Azure DevOps, Git, CI/CD pipelines
• Containerise and deploy applications using Docker, Kubernetes, and Docker Swarm
• Understand and apply networking principles and protocols in system design
• Participate in the 24x7 emergency on-call rota (remunerated
• Any other duties as may be assigned by Stacuity

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At Victoria House, we’re driven by dreams of all sizes, committed to achieving every goal and empowered by people with vision. No matter the size of your dream, we’re here to support it.

Our journey began in 2005 with a vision: to be the highest quality and most loved Nursery & Pre-School on the Isle of Man. We imagined a future of Early Years education that was different. Where a focused, curriculum led approach would inspire big dreamers. Where children are prepared for this dynamic, modern world and where people thrive in their careers.

From Industry leading salaries to a refreshed approach to flexibility for a work-life balance, our benefits and culture are there to support all our employees.

We are looking for a kind, reliable, and organised individual to join our warm and welcoming team as a Kitchen & Mealtime Assistant.

At Victoria House Nursery, mealtimes are a cherished part of our day, a moment to nourish little bodies and bring joy to our children. If you love working around food and enjoy being part of a supportive team in a lively, child-centered environment, this could be the perfect role for you.

Role & Responsibilities

• Prepare morning snacks for up to 46 children
• Reheat and serve nutritious, home-cooked lunches
• Clean and wash cutlery, utensils, and kitchen equipment
• Maintain high standards of hygiene and cleanliness in the kitchen
• Interact with children in a friendly and positive manner
• Support and uphold food safety, hygiene, and health compliance standards

Hours: Monday to Friday, 9:30am – 1:00pm

This is a part-time role that fits perfectly into the middle of the day and is ideal for someone looking for flexible, consistent hours in a rewarding setting.

Our Commitment to Safeguarding

At Victoria House, we have a commitment to safeguarding our children and thoughtfully prioritise the safety and well-being of everyone in our nursery. As part of our commitment to ensuring a secure environment, we diligently adhere to the guidance provided by the Isle of Man’s regulatory bodies. Our dedication to safer recruitment practices is underscored by our compliance with key legislation designed to protect vulnerable individuals.

By embracing these laws and legislation we uphold the highest standards of safety and accountability, fostering a nurturing environment where everyone can thrive.

Job Details

To contribute to the delivery of your own and the team’s objectives, ensuring that the organisations strategic goals are reached. To achieve this delivery requires excellent, proactive, and quality based customer service across a range of service disciplines.

To enable this multi-disciplined approach cross-skilling, learning and development are an integral feature of the Client Services philosophy.

Key Responsibilities

Process Management

• Responsible for the accurate and efficient completion of standard and complex administrative tasks provided to you.
• Supporting our approach to full ownership you will be expected to work on case management and customer and adviser queries from receipt until the customer’s expectations have been satisfied.
• Proactive and reactive contact with customers and advisers, plus any other relevant parties via telephone, letter, or email to ensure work is processed efficiently and correctly.
• Ensure pended work is reviewed, chased, and closed within expected timescales.
• Proactive, solutions-based approach to understanding issues which arise, and then able to implement actions according to administrative policies and Procedures.
• Participating in the review and updating of procedures within the team, contributing through experience and client advocacy, whilst having a strong understanding of the risk-based approach required to always protect client and business assets and at the same time ensuring that we are easy to do business with.
• To complete all tasks in line with our group values, service standards, procedures, compliance guidelines, industry regulations and within cost and efficiency parameters.

Client and Adviser Contact

• Timely and professional contact with stakeholders should be always maintained.
• Contact will be proactive when you require further information (by telephone and email) and reactive when a stakeholder contacts us.
• Telephone calls should be responded to timely and where possible handled within the one call and not handed off to other teams, ensuring a positive customer experience.
• Supporting clients, advisers, and colleagues through the complaints process.
• Recognising areas of weakness and working collaboratively to seek resolution and improve internal processes.

Self-Management

• Be responsible and accountable for own personal development.
• Ensure adherence to all company policies including risk, compliance and HR policies

Teamwork

• Assist in developing, implementing, and sharing best practices.
• Contribute to the development of team strategy and objectives.
• Assisting colleagues through training and support to align with a ‘one team’ approach.
• Within your team you will be expected to work with your colleagues to manage the daily work and measure your team’s performance in relation to good customer outcomes.
• Recognise the importance of working together in an innovative, supportive and fun environment to achieve your own, team and company’s goals and objectives.

Continuous improvement

• Drive a culture of customer service excellence and continuous improvement.

Are you looking for a role with high quality work in one of the three top law firms on the Isle of Man? Through our sustained success we need a Legal Support Assistant in our Dispute Resolution & Litigation Team.

In this role you will be liaising with clients, stakeholders and third parties, responding to telephone messages and correspondence in a prompt manner under the supervision of Head of department. You will be amending and creating documents, collating correspondence letters, forms and court bundles with enclosures, all in line with set deadlines. We’ll also ask you from time to time to cover our reception and to help out in our other busy departments.

To apply, you’ll need to have solid experience in a similar environment with the capability to develop and maintain strong relationships. The ability to multitask whilst maintaining accuracy and quality of work at all times is essential.

We believe our success has been underpinned by the success of our employees and we offer competitive salaries, private medical care, car parking, a weekly wellbeing hour and all within a warm and welcoming work environment. This role is preferably full time but we will consider other options.

Job Purpose

We are seeking a highly skilled Data Process Engineer with hands-on experience in developing complex data intensive processes and solutions. The successful candidate will bring a solid and diverse skillset in data frameworks and applications, including R, Python, SQL, etc. The ideal candidate will be responsible for the development and maintenance of automated processes based on telecommunication performance data (CDRs, usage, event listeners, etc.).

These processes will focus on the rating of usage, management of spend caps, developing business logic in the orchestration layer, govern automated messaging to customers, and much more. All these processes will focus on enhancing operational efficiency on an ongoing basis, while at the same time ensure revenue recognition is optimal at all times. As a Data Process Engineer, you will collaborate with cross-functional teams and support these teams as and when required to scope, develop, and deliver production processes / systems.

Main Duties and Responsibilities

• Analyse large-scale telecommunications datasets, including (but not limited to) network traffic data, call detail records (CDRs), billing and usage, etc., to identify trends, patterns, and areas for improvement.
• ​Develop and maintain on an ongoing basis, complex production grade data processes (i.e., usage rating, event listeners engine, CDR injections, etc.) developed in R, which in turn underpins the accuracy of companywide operations as it relates to data integrity, customer engagement and optimal revenue recognition.
• ​Develop data structures necessary to support analysis and drive business processes by combining diverse data sources, including geolocation data, usage, etc., which are distributed across multiple databases and unstructured data sources.
• ​Collaborate with internal (SysOps, Tech, Finance, etc.) as well as external (network operators, hosted system owners, etc.) stakeholders as part of dedicated delivery teams as and when required to define business requirements, develop analytical solutions, and implement process improvements.
• ​Support migration of legacy processes into modern Python and SQL-based solutions.
• ​Maintain and debug existing KNIME workflows related to finance functions (e.g., commissions, clawbacks, internal reporting) as part of a phased decommissioning plan.
• ​Develop and maintain Python-based ETL pipelines that monitor internal systems and flag issues.
• ​Design, build, and manage cloud-based data warehouses and transformation pipelines using Microsoft Fabric — including Lakehouse, Pipelines, and Dataflows.
• ​Design and execute experiments to evaluate the effectiveness of process improvements and validate the impact on network performance and customer satisfaction.

Job Details

Carry out and oversee others in the team carrying out daily processes; creation, placement and settlement of transactions on investment accounts, set up and maintenance of assets, trading counterparty records and policyholder investment portfolio records. Matching money received into company bank accounts, handling asset re-registrations and investigation and resolution of stock reconciliation queries. Understand and support the team in fulfilling a broad scope of counterparty anti-money laundering requirements to enable timely investment and account opening.

Support the team and build a positive culture, providing an immediate point of escalation for technical expertise, be a subject matter expert and support the Team Leader with change initiatives and project work.

Role model the Utmost values and support oversight functions such as team planning, training and wider performance analysis and improvement. Professional and timely communication with colleagues, and with policyholders, financial advisers and all counterparties is fundamental.

Key Responsibilities

Control and Risk Mitigation

• Work under pressure to ensure the team processes tasks per agreed service levels.
• Able to prioritise and organise a variety of responsibilities for yourself and a team.
• Remain acutely aware of controls and mitigate risk in day-to-day processing.

Teamwork

• Collaborate continuously with colleagues to discuss progress, prioritisation and issues arising, maintaining a positive can-do attitude.
• Engage in and lead meetings and other initiatives.

Personal Ownership & Self Development

• Seek solutions to problems, and develop understanding of systems and processes, train and coach others.
• Recognise and engage with personal development opportunities for yourself and colleagues in the team.

Integrity & Focus on Customer Outcomes

• Act honestly, truthfully and fairly always, recognising that our values are at the heart of what we do, and our customers are why we do it.
• Ensure the team adheres to Data Protection policies.

Investments Knowledge

• Deep understanding of investment types such as equities, bonds and collective investment schemes, building a holistic knowledge of investment operations.
• Deep understanding of the nature of counterparties in the financial system, such as banks, fund administrators, custodians and financial advisers.
• Desire to progress through professional qualifications.

We are looking for a dynamic and strategic Client Services Director to lead our client service function and drive exceptional delivery across our business. In this senior role, you’ll act as the primary contact for key client relationships, ensuring outstanding service, operational excellence, and compliance with all regulatory standards.

WHAT YOU WILL DO

• You provide strategic leadership across client relationships, ensuring exceptional service delivery, driving business growth, and optimising financial performance through effective team coordination and operational excellence.
• You act as the primary client contact, managing deliverables, maintaining strong stakeholder relationships, and cultivating new business opportunities while upholding regulatory and compliance standards.
• You build and nurture high-performing teams, leading with positive behaviours and embedding a culture of shared knowledge, succession planning, and continuous development to meet both current and future business needs.
• You proactively drive process improvements, championing group initiatives, enhancing service delivery, and identifying commercial opportunities through a deep understanding of client portfolios and industry trends.
• You take full ownership of risk and compliance within your function, ensuring systems, policies, and procedures are rigorously followed, while staying informed on regulatory developments and escalating issues as needed.

WHAT WE OFFER

• Comprehensive remuneration: Motivating financial packages based upon market rates for your role and is proportionate to your qualifications, level of experiences and skills profile
• Pension Scheme: Generous employer contribution with the ability to allow and increase employee contributions
• Wellbeing: Additional social benefits such as private health and dental cover, life assurance, discounted gym membership, eye test and corporate GP
• Annual leave: All our employees are entitled to 25 days paid leave, plus all UK public holidays. Enhanced maternity and paternity, including shared parental leave and adoption leave
• Flexible working: We recognise the value of working flexibly and is keen to ensure all employees enjoy an excellent work-life blend. As such, we are open to conversations with employees related to setting up flexible working arrangements
• Support and development: We will ensure you have the right training, tools and development plan to grow and improve your skills every day